Questioning & Listening Skills
Purchase A Registration With Credits
When you purchase a registration to this training module you'll receive:
- Full access to the module for 30 days.
- A certificate of completion, accessible upon completing the training module.
Questioning and Listening Skills
The delegate will understand how to utilise powerful questioning techniques and the value of learning how to actively listen.
Key Learning Outcomes
Demonstrate the importance of probing and awareness of the 70/30 rule
Explain the 5 strategic questioning areas
Employ open questions in all communications
Describe the classic barriers to listening and how to overcome them
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