Telephone Techniques 1.00 Credit

Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction. 

By the end of this module the delegate can: 
  • Describe how to quickly assess a customer's mood on the telephone 
  • Demonstrate using your voice for maximum effect 
  • Define how to select language to engage and inspire others 
  • Explain when it is best to speak and when to be silent
Login Or Register To Purchase Credits

Account Details

Corporate Details

If you intend to use the platform just for your own purposes then please select ‘Individual’. You will be able to purchase modules using a credit/debit card. If you are part of an organisation that has other people who may want to access modules then please select ‘Corporate’ and provide further details to set up this account.

Inc
Purchase Credits
Select the number of credits to become available
1 Credit
£30.00
2 Credits
£60.00
3 Credits
£90.00
4 Credits
£120.00
5 Credits
£150.00
6 Credits
£180.00
10 Credits
£300.00
20 Credits
£600.00
50 Credits
£1500.00
100 Credits
£2400.00
20% Discount
200 Credits
£4320.00
28% Discount
500 Credits
£9000.00
40% Discount
Credits selected for