Telephone Techniques 1.00 Credit

Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction. 

By the end of this module the delegate can: 
  • Describe how to quickly assess a customer's mood on the telephone 
  • Demonstrate using your voice for maximum effect 
  • Define how to select language to engage and inspire others 
  • Explain when it is best to speak and when to be silent
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