Frequently Asked Questions

When you first log in to the LMS, you will be given the option to change your password. However, you may want to change it again after logging in.

To do that, follow these steps.

1. Click the person icon in the top right hand corner

2. Click the ‘my account’ button

3. Click the ‘change password’ button on the sidebar

4. Then type your current password in the current box and your new password in the new password box

5. Make sure it meets all the requirements listed in the password box

6. Click the 'apply changes' button

If you chose to log in using your Microsoft account, you will not be able to change your password and will be directed to contact your IT Support Team to make changes.

If you already have an account on the LMS and want to log in, follow these instructions.

To log in to your account:

1. Go to my.maguiretraining.co.uk

2. Log in using your details

3. Click the ‘log in’ button

Alternatively, if you want to log out:

1. To log out, click the person icon in the top right hand corner

2. Click the ‘log out’ button

If your organisation allows Microsoft authentication, you can click the ‘Microsoft Work Account’ button instead and that will automatically log you in using the email address registered to your Microsoft account.

If you get an authentication error message when trying to add a user, this typically means that the user already has an account on the LMS. Please check your department to see if the user already exists. If you cannot find the user in your department, email elearning@maguiretraining.co.uk and we can check if a user is registered to a different organisation.

The link in password reset emails expires in 3 days (72 hours) so if you've clicked it within 3 days of receiving it, you're in luck! However, if you are accessing it after 3 days, your link will have expired.

To get the email resent, please email elearning@maguiretraining.co.uk and a member of the team will be able to send you another email.

The link in welcome emails expires in 7 days so if you've clicked it within 7 days of receiving it, you're in luck! However, if you are accessing it after 7 days, your link will have expired.

To get the email resent, please email elearning@maguiretraining.co.uk and a member of the team will be able to send you another email.

It's great that you want to buy a module - we think you'll love it. We have hundreds of modules for you to choose from, so there will be something for everyone.

Here are the steps for you to purchase a module:

1. Click the ‘store’ button

2. Click ‘see course information’ on the module you wish to purchase

If you want to find a specific module, use the search bar or you can sort by category.

3. Click the ‘purchase course’ button – you will be told how many credits it will cost and if you do not have enough, you will be prompted to buy some more

4. You can then press ‘load my registration’ to open the course

You can also purchase our newest courses via the dashboard. Click ‘learn more’ underneath the module you wish to buy and then follow steps 3 and 4.

As a department manager, your organisation manager can supply you with more credits from the organisation pool.

To request more credits from your organisation:

1. Click the 'my department' tab

2. Click the 'request more credits' button

3. Enter the amount of credits needed and any additional message you want to add

4. Click 'submit'

This request will then go to your organisation manager who can assign some more credits to your specific department.

As an organisation manager, you would need to contact Maguire Training to receive more credits.

To request more credits from Maguire Training:

1. Click the 'my organisation' tab

2. Click the 'request more credits' button

3. Enter the amount of credits needed and any additional message you want to add

4. Click 'submit'

This request will then go to a Maguire Training team member who can authorise the addition of more credits. This will be in accordance with the signed usage agreement.

As with anything new, it may take some time to learn how to navigate the system. That's okay!

If you are a learner, you can purchase our General User eLearning Guide for free from the store. This will guide you through everything you need to know.

You can also contact your department or organisation manager.

If you are a department manager, you can purchase our Organisation User eLearning Guide for free from the store. This will guide you through everything you need to know.

You can also contact your organisation manager as they will be able to help you.

If you are an organisation manager, you can purchase our Organisation User eLearning Guide for free from the store. This will guide you through everything you need to know.

If you need further help after this, please feel free to email elearning@maguiretraining.co.uk and a member of the team will be able to help you.

If you have completed a module from Maguire Training on the LMS, you will get:

• A certificate certifying that you have passed

• 1 CPD point per module

• A set of course notes

• A transcript

• A Personal Action Plan

For a module to be completed, the progress bar must show passed with 100%. If your module isn't showing 100%, reopen the course and use the navigation to click through each lesson again, making sure to scroll to the bottom. You don't need to rewatch the videos or redo the quizzes, just click through each section again. If you scroll through again, this usually resolves the issue.