Managing Accounts for Growth 1.00 Credit

Aim: The delegate will learn how to forge strong long-term customer relationships and develop a credible and sustainable customer strategy. 

By the end of this module the delegate can: 
  • Explain how to create and implement a sustainable key account strategy 
  • Develop an understanding buyer types and selling to multiple decision makers 
  • Explain creating powerful long-term customer relationships 
  • Identify the organisation’s wants, needs and expectations
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