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Managing Good/Poor Performance (2020) 1.00 Credit

Aim: The delegate will learn how to distinguish between good and poor performance and monitor accordingly.

By the end of this module the delegate can:

State the difference between competence and commitment
Assess where their team members currently sit on the competency / commitment matrix
Identify why performance potential is not reached for 3 typical individual scenarios
Recall what the typical performance gaps are

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