Questioning & Listening Skills 1.00 Credit

Aim: The delegate will understand the how to utilise powerful questioning techniques and the value of learning how to actively listen. 

By the end of this module the delegate can: 
  • Demonstrate the importance of probing and awareness of the 70/30 rule 
  • Explain the 5 strategic questioning areas 
  • Employ open questions in all communications 
  • Describe the classic barriers to listening and how to overcome them
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