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Selling to Different Personality Types (2020) 1.00 Credit

Aim: The delegate will learn how to appreciate the difference in personality types and select a communication style accordingly.

By the end of this module the delegate can:

Describe personality type theory and use it to categorise customers
Predict how different personalities will behave in a sales situation
Define a customer's personality type quickly using verbal and non verbal clues
Adapt behaviour to build more rapport

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