Maximising Incoming Business 1.00 Credit

Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity. 

By the end of this module the delegate can: 
  • Explain how much opportunity there is in incoming business 
  • Describe 7 key questioning areas • Identify how to create need 
  • Demonstrate how to use gentle bargaining to ensure commitment
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