Assertive Vs Aggressive Behaviour 1.00 Credit

Aim: The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly. 

By the end of this module the delegate can: 
  • Identify the key differences between assertive and aggressive behaviour 
  • Explain how to express opinions directly whilst respecting others 
  • Demonstrate how to make appropriate requests and how to refuse requests with confidence 
  • Recognise how to manage conflict with sensitivity
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