Excellent Customer Service 1.00 Credit

Aim: The delegate will learn about the essentials of providing outstanding customer service. 

By the end of this module the delegate can: 
  • State what ‘Excellent Customer Service’ means and how to promote positive behaviours 
  • Recognise the need to treat all customers as individuals 
  • Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’ 
  • Handle customers with confidence
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