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Questioning & Listening Skills (2020) 1.00 Credit

Aim: The delegate will understand the how to utilise powerful questioning techniques and the value of learning how to actively listen.

By the end of this module the delegate can:

Demonstrate the importance of probing and awareness of the 70/30 rule
Explain the 5 strategic questioning areas
Employ open questions in all communications
Describe the classic barriers to listening and how to overcome them

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